We're currently experiencing high demand for our service
We understand that resolving your dispute is important, and we are increasing resources so we continue to deliver a high quality service for all applicants. The initial assessment of your application will be delayed, however a Dispute Resolution Officer will contact you directly as soon as they have assessed your application.
We offer a flexible and tailored service for resolving domestic building disputes between parties. Our nationally accredited dispute resolution officers will facilitate the conciliation and assist the parties to come up with ways to resolve their dispute. For more information, view our About us page.
Who can apply
- Building owners
Types of disputes we can help resolve
- Defective or incomplete building work
- Issues with payment
- Issues about the domestic building contract
To be eligible for our dispute resolution service, your dispute must:
- involve the building owner, and
- not be the subject of a Victorian Civil and Administrative Tribunal (VCAT) proceeding, currently or previously, and
- not relate to building work that is more than 10 years old, and
- be about domestic building work including construction, renovation, alteration, extension, demolition, improvement or (some) repairs to a home.
Please note: Your dispute may not be eligible if the building owner has directly engaged only one trade (for example, plumbing or painting) and the work is not part of more extensive domestic building work.
How to apply
Before you apply, you need to be clear about the issues that are in dispute, and have taken reasonable steps to try to resolve the dispute with the other party yourself. For more information, view our Tips to help you resolve your dispute page.
If we cannot assist with your dispute, view our Other helpful services page.
Applying to VCAT
You must attempt to resolve a domestic building dispute through us before making an application to VCAT.
VCAT will not accept your application unless it includes a DBDRV certificate of conciliation, confirming that the dispute was not suitable for our service or could not be resolved using our services.
For more information about VCAT, view our Other helpful services page.